drama in the workforce
Had a busy Friday at the bar this week. Apparently though, the servers didn't do as well as they thought they did, and drama is revealed among them.
One of the servers got a great table that was out for someone'e birthday and spent well over $1000 - $2000 on Dom Perignon bottles and drinks. That server got a high total of tips over the whole night, quite high in fact. However, all servers pool tips as do the bartenders. When all the tips were counted up, the leftover total minus that one server's tips was sort of low among the other 2 servers, since the bar was really busy that night.
Here the servers have to give their receipts/tips to one of the managers who then puts the receipts into a pool. Now if the tip count was low, the servers would naturally suspect the manager for not putting all the receipts. So this whole drama was going on, as the servers thought they made more. What can one do? Take it or leave it.
Then later this other server was talking to one of the other bartenders and complaining about how one of the other servers owed her $9 but only gave her $4 or something. That was pretty sad. There is one thing I would never do, and that is cheat my co-workers. Sure, sometimes I feel like I do most of the work, but they pull their weight too and work honestly and I would never want to see them treated unfairly. That's why it sucked so much to overhear this conversation. I mean, while I know that other server earned a lot in tips, she just got lucky and got a good table. It's sort of different with servers because they get specific tables which can be good or bad, whereas with bartenders, at least in my bar, we share the bar and sales and the system doesn't record how much each person sold. So it's harder to justify saying that one bartender worked harder than the other except by how we see things being done. Anyway, lots of blabbing from me here, but this is one of the issues that comes up in the service industry that could be changed, but is hard to find a solution for as well as change/transition out of in the first place.
One of the servers got a great table that was out for someone'e birthday and spent well over $1000 - $2000 on Dom Perignon bottles and drinks. That server got a high total of tips over the whole night, quite high in fact. However, all servers pool tips as do the bartenders. When all the tips were counted up, the leftover total minus that one server's tips was sort of low among the other 2 servers, since the bar was really busy that night.
Here the servers have to give their receipts/tips to one of the managers who then puts the receipts into a pool. Now if the tip count was low, the servers would naturally suspect the manager for not putting all the receipts. So this whole drama was going on, as the servers thought they made more. What can one do? Take it or leave it.
Then later this other server was talking to one of the other bartenders and complaining about how one of the other servers owed her $9 but only gave her $4 or something. That was pretty sad. There is one thing I would never do, and that is cheat my co-workers. Sure, sometimes I feel like I do most of the work, but they pull their weight too and work honestly and I would never want to see them treated unfairly. That's why it sucked so much to overhear this conversation. I mean, while I know that other server earned a lot in tips, she just got lucky and got a good table. It's sort of different with servers because they get specific tables which can be good or bad, whereas with bartenders, at least in my bar, we share the bar and sales and the system doesn't record how much each person sold. So it's harder to justify saying that one bartender worked harder than the other except by how we see things being done. Anyway, lots of blabbing from me here, but this is one of the issues that comes up in the service industry that could be changed, but is hard to find a solution for as well as change/transition out of in the first place.
posted by Eunice at 1:28 PM
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